Privacy Policy

1. Introduction

Samudr Softwares ("Samudr AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website samudr.ai, use our services, or interact with us in any way.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you voluntarily provide it to us:

• Full name
• Email address
• Company name
• Phone number
• Billing and payment information (processed securely via third-party payment gateways)
• Any other information you provide through contact forms, emails, or service engagements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of access
• Device identifiers

2.3 Payment Information

We do not store your credit card, debit card, or bank account details on our servers. All payment transactions are processed through PCI-DSS compliant third-party payment gateways. We may retain transaction IDs, invoice details, and payment confirmation records for our accounting purposes.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our AI services
• To process transactions and send invoices
• To respond to inquiries and provide customer support
• To send service updates, project communications, and administrative notices
• To improve our website, services, and user experience
• To comply with legal obligations and enforce our terms
• To detect and prevent fraud or unauthorized access

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, cloud hosting providers, analytics services), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), access controls, and regular security audits to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Payment records are retained as required under applicable tax and accounting laws.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to processing of your data for certain purposes.
• Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected].

10. Compliance

This Privacy Policy is designed to comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, as well as the General Data Protection Regulation (GDPR) for our international clients.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: